Frequently Asked Questions
Everything you need to know about your Matchy experience.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their Matchy pieces sooner.
Are your materials sustainably sourced?
Yes, Matchy is committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.